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Job Title: Concierge
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: £17365 - £18500 per annum
Start Date: ASAP
Reference: LO003203
Contact Name: Craig Higgs
Contact Email:
Job Published: February 07, 2017 11:10

Job Description

Our client are looking to recruit a concierge for a luxury residential development in Manchester.

The role will involve shift works and the current shift pattern is 4 days worked and 4 days off, with 12 hour shifts on the days worked. Hours are either 7am to 7pm is working a day shift or 7pm to 7am if working a night shift.

Please note this role works on a shift rotation basis and so will alternative between day and night shifts. Responsibilities will include to the following:
Cover the main concierge desk and at all times provide the highest level of customer care and service and log daily activity.
Assist residents with any queries they may have and provide updates on building operational matters as required.
Undertake regular building patrols and checks and report maintenance, health & safety, complaints or other issues to onsite property manager or take appropriate action in event of emergency.
Pro-actively deal with any maintenance and cleaning/litter problems identified within the building and the external estate areas including maintaining or cleaning any area or problem if you are able to do so (i.e. light bulb changes).
Undertake weekly test of building safety systems such as fire alarm, lift alarm, panic alarm, etc and log all test as per company procedure.
Monitor CCTV and alarm systems and maintain high level of security at site. Manage access control system including registering new tenants and screen all visitors, contractors and third parties before they enter the building.
Co-ordinate and allow access for services to the Development, such as refuse collection, deliveries, repairs and maintenance, utility companies. Liaise with contractors on site.
Manage all deliveries to building residents including receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
Manage the key holding and issuing process and ensure they are only issued to correct personnel/residents whilst recording at all times the signing in and out of keys in line with the company procedure.
Monitor use of leisure facility and assist leisure operator with opening of facility each day.
Report to and liaise with onsite property management team to ensure all issues are resolved swiftly and efficiently. Undertake administrative task as requested by one site team.
The role will be subject to an annual pay review. The successful candidate will be customer-focused, conscientious and driven. The following experience is desirable; Experience in hospitality or residential sector in a front of house role -Training in basic building health and safety and fire safety

You must be immaculately well presented at all times and be able to provide a 5* service to all residents and guests to the building.

Candidates must be able to provide excellent references and be willing to undertake a full DBS check.