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Job Title: Concierge
Contract Type: Permanent
Location: North West London, London
Salary: £28600 per annum
Start Date: 01/08/2016
Reference: LO002840
Contact Name: James Brewer
Contact Email:
Job Published: July 13, 2016 11:28

Job Description

My client is seeking an experienced and polished concierge to work at a luxury new build residential apartment building in North West London. Working hours will be Monday to Friday from 08:00-18:00 and Saturday from 09:00-14:00.


To provide for the residents a service that gives them confidence that they are residing in a safe, clean & secure block of flats & in the event of a difficulty or emergency the concierge is well trained, confident & capable. The concierge will be polite, helpful & able to communicate with the residents about any problem or difficulty that may occur, from time to time, in the building.

All concierge team members are to wear appropriate suits and remain smart and presentable at all times. (Other than for specific jobs, discussed and approved in advance).

- Receiving calls from residents and taking appropriate action to resolve the reported problems providing they are within the scope of the head concierge's operational duties & training.
- Maintaining a friendly and helpful dialogue with the residents, updating on progress with various works and maintenance as they occur.
- Check all parties that drive in and out of the development, and if unknown ensure they are questioned and logged in and out.
- Monitor parking for visitors and ensure the full utilization of the spaces.
- All attendances by contractors, visitors and callers of an official nature (all must be requested to supply proof of identity)
- Recording issue & receipt of keys, keypads & fobs
- All minor maintenance jobs undertaken;
- Any issues noted during the daily inspections;
- Any security or safety issues.
- Weekly check sheets and logs to be kept to be confirmed by the managing agent and subject to change.
- Daily check & changeover of the rubbish areas as necessary.
- Daily check the various recycle bins.
- Ensure the Tug batteries are kept charged & maintained in accordance with the leasing/manufacturer's instructions. (If applicable).

Previous experience working in luxury residential apartments is essential. All candidates must be able to provide excellent references and be willing to undergo full vetting checks.

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