Community Service Manger - Birmingham

Our client a leading Build to rent operator are lookign to recruit a Community Servvcie Manager for their luxury scheme in Birmingham

Responsible for all on-site service operations of the assigned property:

• Become the "Face of The Building" for all visitors and customers
• Providing leadership, hiring, training, evaluating and supervising for all service staff.
• Work in line effectively with Community Facilities Manager to form a holistic management approach
• Supporting the lettings team on let up and stabilization.
• Meeting or exceeding the annual budget with regard to net operating income.
• Promoting and upholding all company policies.
• Developing a range of initiatives to create a community for our customers.

Oversee all daily operations.

• Assist in developing yearly operating budgets, forecasts, sales and marketing plans. Accurately create, prepare and convey all operational and financial data to the BTR Associate in a timely manner. Work with BTR Associate to identify property goals and objectives.
• Analyse and evaluate monthly and/or quarterly financial statements. Write clear and concise operational reports to substantiate the analysis.
• To effectively manage and lead the team and to provide the customers with consistently efficient and high quality service.
• Perform regular 1-2-1s with staff, ensuring all company training is taken as assigned and scheduled.
• Create staffing rotas and ensure they are consistent with community needs.
• Support Lettings Consultant in preparing and implementing a comprehensive marketing and sales strategy.
• Liaise with the Community Facilities Manager for all capital or improvement projects including ongoing renovation/upkeep projects.
• Promote and teach safe work practices among all property staff and ensure all safety programs are implemented and followed.
• Promote and uphold all company and client policies and procedures.
• To deal effectively with complaints and remain courteous at all times.
• Perform all other tasks as assigned by BTR Associate and Directors
• Initiate community activities and initiatives to promote resident engagement and a community spirit.
• Reports
• Initiate revenue generating activities/ideas to improve overall income
• Oversight of all community aspects of the building with regular resident engagement.
• Effectively manage the on-site team, encouraging the highest level of customer service. Also to implement and maintain a concierge service of the highest standard with the front of house team.

Ref: BTR04_1571823047 | Published: 23th Oct 2019