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Community Service Manger - Birmingham

Job Title: Community Service Manger - Birmingham
Contract Type: Permanent
Location: Birmingham, West Midlands
Salary: £30000 - £350000 per annum
Reference: BTR04_1571823047
Contact Name: James Housden
Contact Email:
Job Published: October 23, 2019 10:30

Job Description

Our client a leading Build to rent operator are lookign to recruit a Community Servvcie Manager for their luxury scheme in Birmingham

Responsible for all on-site service operations of the assigned property:

  • Become the "Face of The Building" for all visitors and customers
  • Providing leadership, hiring, training, evaluating and supervising for all service staff.
  • Work in line effectively with Community Facilities Manager to form a holistic management approach
  • Supporting the lettings team on let up and stabilization.
  • Meeting or exceeding the annual budget with regard to net operating income.
  • Promoting and upholding all company policies.
  • Developing a range of initiatives to create a community for our customers.

Oversee all daily operations.

  • Assist in developing yearly operating budgets, forecasts, sales and marketing plans. Accurately create, prepare and convey all operational and financial data to the BTR Associate in a timely manner. Work with BTR Associate to identify property goals and objectives.
  • Analyse and evaluate monthly and/or quarterly financial statements. Write clear and concise operational reports to substantiate the analysis.
  • To effectively manage and lead the team and to provide the customers with consistently efficient and high quality service.
  • Perform regular 1-2-1s with staff, ensuring all company training is taken as assigned and scheduled.
  • Create staffing rotas and ensure they are consistent with community needs.
  • Support Lettings Consultant in preparing and implementing a comprehensive marketing and sales strategy.
  • Liaise with the Community Facilities Manager for all capital or improvement projects including ongoing renovation/upkeep projects.
  • Promote and teach safe work practices among all property staff and ensure all safety programs are implemented and followed.
  • Promote and uphold all company and client policies and procedures.
  • To deal effectively with complaints and remain courteous at all times.
  • Perform all other tasks as assigned by BTR Associate and Directors
  • Initiate community activities and initiatives to promote resident engagement and a community spirit.
  • Reports
  • Initiate revenue generating activities/ideas to improve overall income
  • Oversight of all community aspects of the building with regular resident engagement.
  • Effectively manage the on-site team, encouraging the highest level of customer service. Also to implement and maintain a concierge service of the highest standard with the front of house team.