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Assistant Scheme Manager


Job Title Assistant Scheme Manager
Contract Type Permanent
Contract Duration
Location Oxford, Oxfordshire
Salary Competitive
Job Published about 2 months ago
REF 567890888_1596558022
Contact Name Vanessa Arger
Contact Email

Job Description

PMR are thrilled to be partnering with Student Castle in recruiting for an Assistant Scheme Manager to work in their brand new development in Oxford.

If you're already in purpose built student accommodation or have people management experience in the hospitality, travel, leisure or retail industries we would love to hear from you!

40 Hours Per Week

The Assistant Scheme Manager will report to the Scheme Manager and assist them in all aspects of running the scheme. The Assistant Scheme Manager will be given site responsibility for certain aspects of managing the scheme.

Main Duties:

  • Office administration
  • Assist the Scheme Manager in all aspects of office administration including responding to email, telephone and face to face enquiries.
  • Producing rotas for the various other teams including security and housekeeping
  • Develop and update office documents as necessary
  • Manage staff holidays and sickness logs
  • Update and complete financial records such as petty cash, expenses and bank reconciliations
  • Follow the credit control procedure for students in rent arrears
  • Customer Care and Pastoral Support
  • provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
  • provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
  • organising social events with student input
  • Monitor and update all social media streams regularly
  • holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
  • Business Development
  • Arranging and performing sales viewings for prospective customers
  • Promoting the business at University open days
  • Utilising online materials and social media to promote the Student Castle brand
  • Developing and implementing new marketing strategies
  • Facilities Management Support
  • Log and inform facilities team of maintenance issues
  • Liaise with contractors for maintenance issues unable to be dealt with in house
  • Advising students or works to be carried out and access to rooms being required
  • Ensuring servicing and maintenance records are kept up to date
  • Other Duties
  • Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
  • Perform and document regular inspections of student flats
  • Assist with summer deep clean and maintenance works programme of works

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Ref: 567890888_1596558022 | Published: 04th Aug 2020


Tel:  0207 436 0360



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