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Assistant Resident Services Manager

Job Title: Assistant Resident Services Manager
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: Up to £24000 per annum + + benefits
Reference: PMR1703_1589987593
Contact Name: James Housden
Contact Email:
Job Published: May 20, 2020 16:13

Job Description

Our client is seeking an Assistant Resident Services Manager to join their team focused on supporting the Resident Services Manager in operating and leasing one of their Build to Rent schemes in Manchester alongside managing the on-site team.

Duties include but are not limited to:

Customer Service

· Provide first-class customer service to residents

· Dealing with all enquires and repairing issues

· Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building

· Organising and running tenant services via third parties and in house

· Ensuring up to date resident communication via various channels including social media

· Seeking special offers and discounts for residents from local businesses

· Creating a community feel through communication, events and innovations

Letting / Leasing

· Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times

· Liaising with appointed letting agent(s) during the initial let-up period

· Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers

· Completing all applicant vetting in line with procedures

· Processing offers and completing all tenancy documentation

· Completing check-in and check out reports; determining deposit returns

· Undertaking tenancy renewals, driving rental growth

Building and Apartment Management

· To act as the first point of call for residents to report maintenance issues

· Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained

· Carrying out regular inspections of communal areas and apartments

· Responsible for Health and Safety compliance coordination;

· Organising minor works between tenancies to maintain the first-class presentation of apartments

· Liaising with the Resident Services Manager on all external and grounds maintenance issues