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Assistant EM

Job Title: Assistant EM
Contract Type: Permanent
Location: South West London, London
Salary: Up to £22000 per annum
Start Date: ASAP
Reference: LO003927_1527673486
Contact Name: Ruby Parker-Barcy
Contact Email:
Job Published: May 30, 2018 10:44

Job Description

Our client is seeking an Assistant Estate Manager to help oversee the day to day running of a new mixed use development in Chelsea.

Main Purpose of Job:

To assist the Facilities Manager in the provision of high quality effective management services to the development, working in close conjunction and co-operation with any residents, board of directors or associations.

The Job:

This is at a new development, at present there are few residents so concierge experience isn't a necassity and the client is willing to provide some training. However, the client is looking for someone who has the following skills and traits;
- Positive, can-do attitude
- Proactive
- Reliable
- Consistant
- Strong communication skills
- Literate with good writing ability
- Computer skills
- Well organised and ability for problem solving
- Attention to detail
- Willingness to learn
- Confident and tactful personality
- Flexible and enthusiastic outlook

Areas of Responsibility:

- Meet and interact with residents in a customer friendly and professional manner
- Liaison with office based teams and the client as required
- Ensure reasonable resident issues and service requests are addressed promptly and in line with company response times.
- Develop annual service charge budgets and oversee ground rent and service charges including interim and final invoicing and collection.
- To identify incidents and maintenance issues and direct action where appropriate.
- To ensure health and safety guidelines are adhered to and all risks to visitors, staff and residents are removed or reported.
- To carry out block, works and inspections (sometimes off site)
- Organising and supervising repair, maintenance and, if required, improvement works under existing contracts or arrangements.
- Appointing and managing caretakers and contractors as required to provide or perform services on behalf of the freeholder and/or tenants.
- Monitoring the performance of caretakers and contractors generally to assure value for money and quality of service.
- Ensuring that the company service complies with all statutory and regulation provisions and requirements including Health & Safety.
- Establishing and maintaining a good working relationship with third party suppliers (such as contractors and agents).
- Attending meetings as may be required from time to time in fulfilment of the company service obligations, including Residents.


No academic qualifications are required but the jobholder must be able to communicate in a clear and articulate manner and be diplomatic. GCSE/NVQ Level 3 or equivalent is desirable.

Preferable Experience:

- Working within a residential block
- Any front of house admin/reception experience
- Any managerial experience

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