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Assistant EM

Job Title: Assistant EM
Contract Type: Permanent
Location: South West London, London
Industry:
Salary: Up to £22000 per annum
Start Date: ASAP
Reference: LO003927_1527673486
Contact Name: Ruby Parker-Barcy
Contact Email: ruby.parker@pmr.uk.com
Job Published: May 30, 2018 10:44

Job Description

Our client is seeking an Assistant Estate Manager to help oversee the day to day running of a new mixed use development in Chelsea.


Main Purpose of Job:

To assist the Facilities Manager in the provision of high quality effective management services to the development, working in close conjunction and co-operation with any residents, board of directors or associations.


The Job:

This is at a new development, at present there are few residents so concierge experience isn't a necassity and the client is willing to provide some training. However, the client is looking for someone who has the following skills and traits;
- Positive, can-do attitude
- Proactive
- Reliable
- Consistant
- Strong communication skills
- Literate with good writing ability
- Computer skills
- Well organised and ability for problem solving
- Attention to detail
- Willingness to learn
- Confident and tactful personality
- Flexible and enthusiastic outlook


Areas of Responsibility:

- Meet and interact with residents in a customer friendly and professional manner
- Liaison with office based teams and the client as required
- Ensure reasonable resident issues and service requests are addressed promptly and in line with company response times.
- Develop annual service charge budgets and oversee ground rent and service charges including interim and final invoicing and collection.
- To identify incidents and maintenance issues and direct action where appropriate.
- To ensure health and safety guidelines are adhered to and all risks to visitors, staff and residents are removed or reported.
- To carry out block, works and inspections (sometimes off site)
- Organising and supervising repair, maintenance and, if required, improvement works under existing contracts or arrangements.
- Appointing and managing caretakers and contractors as required to provide or perform services on behalf of the freeholder and/or tenants.
- Monitoring the performance of caretakers and contractors generally to assure value for money and quality of service.
- Ensuring that the company service complies with all statutory and regulation provisions and requirements including Health & Safety.
- Establishing and maintaining a good working relationship with third party suppliers (such as contractors and agents).
- Attending meetings as may be required from time to time in fulfilment of the company service obligations, including Residents.


Qualifications:

No academic qualifications are required but the jobholder must be able to communicate in a clear and articulate manner and be diplomatic. GCSE/NVQ Level 3 or equivalent is desirable.


Preferable Experience:

- Working within a residential block
- Any front of house admin/reception experience
- Any managerial experience

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