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Area Manager - Student Accommodation - Midlands

Job Title: Area Manager - Student Accommodation - Midlands
Contract Type: Permanent
Location: West Midlands, England
Salary: Negotiable
Reference: PMR1553_1580727710
Contact Name: James Housden
Contact Email:
Job Published: February 03, 2020 11:01

Job Description

Property Managment Recruitment are seeking an Area Manager for our client a national provider of purpose built student accommodation

A proven leader and business manager to lead property management and operational teams in multiple locations and drive performance of the property KPI's whilst delivering an outstanding student experience and asset management on behalf of the client.
The Area Manager will be responsible for implementing best practice through strong leadership, as well as driving a high quality customer service, sales, maintenance and housekeeping provision. The safety and welfare of the students should always be paramount, offering pastoral care to your customer base is key.

Duties and Responsibilities:

  • Lead and manage an area of Managers; properties; teams and their KPI performance
  • Manage and deliver sales performance across the properties, this may include summer business from third parties and local marketing opportunities
  • Health & Safety Audits and legislation
  • Create and maintain effective working relationships with key University contacts
  • Develop and manage client relationships
  • Organise and manage the check in, check out and room turnaround process
  • Manage and develop capability across the property teams, raising performance through coaching/feedback and performance management
  • To understand commercial and performance aspects of all contracts
  • Implement and manage performance improvements and customer satisfaction
  • Understand and manage financial performance through Financial Monthly Reviews and the Annual Budget process
  • Mobilisation of new build properties
  • Mobilisation and handover of takeover properties, embedding teams in to HFS/PSL

Critical Tasks:

  • Audit properties on a regular basis ensuring that safe working practices and high standards are in place
  • Support customer satisfaction and manage customer-related issues
  • Work collaboratively with the wider property management teams and share best practice
  • Monthly property KPI reporting
  • Hold regular 121's with direct reports and set stretching and realistic objectives
  • Take ownership of resolving and supporting with any incidents that occur out of hours

The above outlines the main duties and responsibilities of the position, however these shouldn't be considered to be the only ones and there could be additional elements which are included in future commensurate with your skills and training and consistent with the level and responsibilities of the role. You will be expected to work in a multitasking manner and to support other members of the team across a range of other duties as directed by your line management.

Skills (includes Key Competencies)

  • Ability to lead, motivate and understand the strengths and weaknesses of a team
  • Ability to deal and influence effectively with people at all levels
  • Ability to delegate and prioritise effectively
  • Strong sales, commercial and financial acumen
  • Knowledge of FM and asset management
  • Attention to detail
  • Customer focused
  • IT literate with knowledge of Microsoft applications

Personal Qualities

  • Must be performance driven to deliver high standards and results
  • Self-motivated and able to work independently with minimum guidance; confidence in taking the initiative and making decisions
  • A real sense of leadership and ownership for the team and property responsibilities
  • Commitment to equal opportunities
  • Prepared to travel to various properties under and beyond remit (to meet business requirements)
  • Willing to be flexible and respond to changing circumstances in a fast paced environment
  • Demonstrate a positive 'can do' attitude and to become quickly established to add value to the business