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Aftercare Manager

Job Title: Aftercare Manager
Contract Type: Permanent
Location: West London, London
Salary: £24000 - £25000 per annum
Start Date: asap
Reference: LO003390_1495544865
Contact Name: Craig Higgs
Contact Email:
Job Published: May 23, 2017 14:07

Job Description

Our client is looking for an Aftercare Manager to work on a contract basis of between 6-12 months at this new build block in west London.

Duties will include:

- Providing excellent customer service assistance to residents.
- Ensure all defects are recorded and monitored on our system in line with the After Build process.
- Coordinate the repair of the defect between the occupant , contractor, and sometimes the client within the agreed SLA.
- Work with our Out of Hours support team to enusre these are resolved where needed within hours.
- Report back to the Delivery Controller on a weekly basis the progress being made.
- Receive and respond to e-mails, telephone calls and letters from occupants/clients within the agreed SLA.
- Meet they key performance indicators and agreed targets.
- Work with the Buisness Content Controller to ensure the system is kept up to date.
Attend review meetings with clients.
- To help client continue to develop excellent working relationships with their clients.
- Any ad hoc duties that may arise out side of the job description.

Candidates must be able to provide excellent references and be willing to undertake a full DBS check.

Craig Higgs