Resident Services Associate

We are looking for a confident and service-driven Resident Services Associate to join our front-of-house team. In this role, you'll be the friendly face and dependable support residents rely on, helping ensure the community runs smoothly, the building is well cared-for, and our service standards remain consistently high. You'll work closely with colleagues across the business to deliver an outstanding living experience for everyone.

Working 20 Hours per week on a flexible schedule.

What You'll Be Doing

• Providing warm, professional customer service to residents and visitors
• Delivering a range of resident-facing services including reception duties, meet-and-greet, parcel processing, property inspections, viewings, and general enquiries
• Assisting with responsibilities related to tenancies, income processes, unit readiness and resident engagement
• Working collaboratively with internal teams to maintain consistent service levels

What We're Looking For

• Experience in residential rental environments, hospitality, tourism, or similar customer-focused settings
• An understanding of on-site health and safety, with the ability to put it into practice
• Background in supporting events or business functions is a plus
• Passion for delivering exceptional customer service
• Target-driven, positive, and resilient attitude
• Qualifications in property or customer service are desirable but not essential

About you:

• Strong communication skills, both written and verbal
• A team player with a friendly, approachable manner
• Creative thinker with the confidence to tackle new challenges each day

If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering great service, we'd love to hear from you.