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Senior Concierge/Shift Leader- Up to £25,000 pa DOE

Job Title: Senior Concierge/Shift Leader- Up to £25,000 pa DOE
Contract Type: Permanent
Location: London, London
Salary: £21000 - £25000 per annum
Start Date: ASAP
Reference: LO002775
Contact Name: James Brewer
Contact Email:
Job Published: January 28, 2016 11:17

Job Description

Our client is currently seeking a Senior Concierge/Shift Leader to join the team at a prestigious luxury residential building in Kensington. Hours of work will be 07:00-19:00, working a 4 on, 4 off shift pattern.

This is a junior management role with room for development that would be well suited to an experienced concierge with ambitions of progressing in the industry.


o To ensure that the building is running smoothly 24/7
o To provide a prompt, courteous and efficient service to residents, whilst maintaining a high level of security throughout the building and its perimeters.
o To lead and direct the team of concierge staff by example
o Supervise contractors and ensure that works are carried out to a high standard
o Liaise with managing agents and residents committee
o Ensure that an excellent front of house service is provided to residents and guests
o Prepare staff rotas and deal with any staffing issues.
o To handle and program key fobs.
o To ensure health and safety procedures are adhered to at all times.
o To carry out regular site walks and address any actions required in a timely manner.
o Deal with any queries or issues from residents in a prompt and courteous manner.

Person Specification:

o Honest and Reliable
o Driven and Self Motivated
o Well Presented and Well Mannered
o Confident and Diplomatic
o Strong Leadership skills
o Works well under pressure
o Excellent communication and customer service skills

Previous experience in either residential apartments or 4/5* hotels would be desirable. All candidates must be able to provide excellent references and be willing to undergo full vetting checks.

James Brewer
PMR Agency

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