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Resident Porter

Job Title: Resident Porter
Contract Type: Permanent
Location: London, London
Salary: £20000 per annum
Start Date: ASAP
Reference: LO002670
Contact Name: James Brewer
Contact Email:
Job Published: October 27, 2015 17:58

Job Description

Our client is currently seeking a Resident Porter to be based at a luxury residential apartment building near Regents Park. This is a live-in position that becomes available with a fully expensed 1 bedroom flat.

Main Duties and Responsibilities:

1. As the Resident Porter, you are to assist all residents at all times together with their guests and visitors as and when. It should be remembered that your duty is to the residents as a whole and any assistance given to any individual should not detract from your duties required to the whole.
2. Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general.
3. The Resident Porter is required to monitor all persons at the property and ensure they have a right to be present.
4. To answer the telephone and deal with general enquiries. To keep a daily log of activities on site, recording suppliers' visits and any non-recurring events.
5. To monitor the presence of workmen around the building and supervise their activities to ensure minimum disturbance to residents, and that house rules are adhered to. Daily records to be kept, and report these to the Managing Agent at your weekly meetings.
6. To receive and log deliveries.
7. The Resident Porter should be present in the Reception/Lobby area during designated hours (except when called away on matters relating to the building).
8. Address, where possible, and log any incidents of disrepair and breakdown, including all building defects, e.g. lifts, boilers, plumbing and lighting defects. Report these incidents to the Managing Agent. If unable to address the issues, then contact the relevant contracted suppliers to attend the building to deal with such incidents. Where such defects are considered an emergency, they should be reported immediately to the Emergency Services, e.g. Gas Leak etc. It is crucial that the Porter/Caretaker and the Managing Agent take control of these situations or incidents as they arise and address them in a timely and efficient manner.
9. Ideally, the Porter will have the ability to carry out minor repairs in the common part areas. This is would be a useful skill but not essential to the role.
10. The Resident Porter should report any Health & Safety issues to the Managing Agent, and ensure full safe working practices in the building.

Skills Required:

- Energetic and flexible team member
- Hands on and able to use own initiative
- Ability to communicate positively and effectively with a willingness to help others
- Passion to deal with and resolve problems relating to the building
- Provide exemplary service to residents and colleagues
- High level of safety and security consciousness
- High level of discretion and diplomacy

Previous experience working in residential apartments is essential. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

James Brewer
PMR Agency
0207 436 0360

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