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Head of Concierge & Security

Job Title: Head of Concierge & Security
Contract Type: Permanent
Location: South West London, London
Industry:
Salary: £35000 per annum
Start Date: ASAP
Reference: LO002898
Contact Name: James Brewer
Contact Email: james.brewer@fpmr.co.uk
Job Published: May 09, 2016 12:01

Job Description

Our client is currently seeking a Head of Concierge & Security to assist in the day to day running of a luxury residential apartment development in Kensington. Hours of work will be 08:00-17:00 working Monday to Friday.

Job Description:

The Head Concierge is required to assume responsibility for the Day-to-Day management of the Reception/Concierge Staff, while supporting and communicating effectively with the Senior Management, Maintenance Team and Housekeeping Team so to deliver an outstanding customer service to all Leaseholders, Residents and Guests of the Estate.

- To supervise, monitor all Front of House Staff to ensure that Customer Service from the Reception/Concierge Staff includes:
- Delivering a 5* star customer service to all Leaseholders, Residents or Guests;
- Greeting Leaseholders, Residents and Guests promptly and courteously;
- Maintaining a work environment of cleanliness and organisation;
- Acknowledging and greeting Leaseholder, Residents, and Guests with utmost courtesy and urgency, moving out from behind the Desks to open doors and offering assistance when needed;
- Maintaining consistent presence at work station;
- Using professional telephone etiquette in handing customer requests;
- Assuring prompt and positive action on all Leaseholder, Resident and/or Guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding Customer Services and Building/Estate issues while elevating matters to the Head Concierge when matters are outside of scope of ability.

Previous staff management experience in either luxury residential apartments or 4/5* hotels is essential.

All candidates must be able to provide excellent references and be willing to undergo full vetting checks.