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Head Concierge

Job Title: Head Concierge
Contract Type: Permanent
Location: London, London
Industry:
Salary: £28000 - £30000 per annum
Start Date: ASAP
Reference: LO002522
Contact Name: Mark Allen
Contact Email: mark.allen@fpmr.co.uk
Job Published: June 04, 2015 16:07

Job Description


Our client are currently seeking a Head Concierge for a luxury residential scheme in based in the City

Shifts: Monday -Friday: 0800-1700 with the occasional evening or weekend shift.

Duties include;
To ensure that the building is running smoothly 24/7
To provide a prompt, courteous and efficient service to residents, whilst maintaining a high level of security throughout the building and its perimeters.
To lead and direct the team of concierge staff by example
Supervise contractors and ensure that works are carried out to a high standard
Liaise with managing agents and resident committee
Ensure that an excellent front of house service is provided to residents and guests
Prepare staff rotas and deal with any staffing issues
Deal with any queries or issues from residents in a prompt and courteous manner

Person Specification:
Honest and Reliable
Driven and Self Motivated
Well Presented and Well Mannered
Confident and Diplomatic
Team Player
Works well under pressure
Excellent communication and customer service skills

Previous experience within a staff management role is required, preferbaly from luxury apartments but other 5* hospitality backgrounds will be considered