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Estate/General Manager

Job Title: Estate/General Manager
Contract Type: Permanent
Location: West London, London
Salary: £50000 per annum
Start Date: ASAP
Reference: LO002780
Contact Name: Mark Allen
Contact Email:
Job Published: February 04, 2016 18:16

Job Description

The purpose of the General Manager is to manage the Development and its employees, overseeing the day-to-day operations, ensuring that all services and activities are carried out in a professional and effective manner in accordance with our Clients and the managements best practice standards
and ensuring all legislative requirements are met.

Principal Accountabilities

Provide a regular, punctual and reliable personal presence in the Estate Management Office that is accessible to lessees, residents, contractors and staff
Manage, support and develop onsite employees, leading by example to set standards of excellent customer service for the development, its residents and guests.
Motivating employees to strive for and achieve success for the Client and the Agent.
Develop employees, fostering an environment of learning, continuous improvement and maximization of performance.
Take personal responsibility for understanding and following the Managements Health & Safety policies and practices, taking part in Health & Safety initiatives and meetings, leading
employees to uphold and adhere to the same values and actions by demonstrating personal engagement with safety, to continuously improve safety performance.
Develop and maintain constructive working relationships with peers, employees, residents and guests, working collaboratively to achieve overall business outcomes.
To undertake regular inspections to check upon the condition of the buildings and grounds, monitoring, consulting and supervising on site staff and contractors as appropriate.
To supervise the work of contractors employed in respect of property maintenance etc.
To initiate and manage insurance claims in relation to the property.
To liaise with client(s), resident directors (if any), lessees and tenants, with regard to the supervision of repair and improvement works to include negotiating with a surveyor in respect of major works and refurbishment projects as required.
Deal with specifications for major works, in conjunction with a surveyor if necessary, obtain tenders and consult with clients, resident directors or residents associations advising and
obtaining instructions.
Preparing and serving Section 20 Notices together with appropriate supporting documentation.
To deal with licences, permits to work and agreements.
To prepare maintenance plans in conjunction with others, including surveyors, if necessary.
To maintain client and lessee records utilising an in-house computer software package (currently Qube) and to act as the main point of contact for lessees and tenants.
Representing and co-ordinating with any RMC and Directors, attending regular meetings in the evening if necessary to include AGMs. Taking and preparing minutes of these meetings.
To undertake responsibility for the integrity of the access control system and pass cards issued.
Prepare annual service charge budgets for the property in consultation with others as necessary.
Responsible for the production and circulation of service charge accounts and supply information to lessees, tenants and clients etc. in conjunction with others as necessary.
To monitor lessee service charge and ground rent payments, in conjunction with the accounts staff ensuring that the company arrears and credit control policy is maintained.
To manage lessee and tenant expectations in terms of the operation of the property and to act as the main point of contact for lessees and tenants.
Ensure that lessees and tenants comply with covenants and estate regulations as necessary, advising and taking instructions from the client as appropriate.
To develop internal and external relations that promote strong, effective and direct communications and contribute to the delivery of the client's and managing agent's values and
objectives in the provision of a high quality development.
Supervise any staff employed directly in respect of the on-site management of the property.