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Day Concierge/Porter

Job Title: Day Concierge/Porter
Contract Type: Permanent
Location: London, London
Industry:
Salary: £23000 per annum
Start Date: ASAP
Reference: LO002935
Contact Name: James Brewer
Contact Email: james.brewer@fpmr.co.uk
Job Published: May 20, 2016 16:53

Job Description

Our client is currently seeking a well-presented and customer focused Day Concierge/Porter to join the team at a luxury residential apartment building in Knightsbridge. Hours of work will vary, working on a 4 week shift pattern (please enquire for full shift pattern details).

Key Skills Required:

- Excellent customer service
- Excellent communication both written and verbal
- Proactive, can do attitude
- Attention to detail
- Ability to work as part of a team, however they may work alone ie. weekends
- Professional image, smart appearance
- Security minded, with experience of CCTV

Job Description:

1. In your capacity as Porter you report to the Building Manager.

2. Your specific responsibilities include:

- Ensuring that the security measures at the property are maintained to a high standard at all times, examples include keeping a record of contractors/tradesmen working on site (times, dates etc), logging any keys issued, monitoring security camera's while on reception duty etc.

- To be alert and challenge visitors to the block who are unknown or who appear to require assistance.

- To be attentive to residents and visitors, this includes opening doors, carrying all parcels, suitcases (of a normal weight) and dealing with resident's enquiries. As set out in the 12 Points of Excellence.

- To carry out as necessary the daytime cleaning of the entrance hall, including entrance doors, lift and common parts. In addition to keep the outside path and road area tidy.

- To oversee tradesmen and contractors while they are on site, with particular regard to security.

- To assist the Management in the maintenance of records and the general administration of the block. This includes taking meter readings, noting maintenance problems, recording vacant flats etc.

- To check vacant flats on a weekly basis, part of this will include running the taps and appliances, checking for leaks etc.

- To check flats prior to occupation to ensure that they are clean, appliances work and that it is ready for the tenant.

- To carry out basic DIY as and when necessary, this may include changing a light bulb or fuse.

- To move furniture when and if required.

- To report to the Building Manager any health and safety concerns.

Previous experience working in luxury residential apartment buildings or 4/5* hotels would be desirable.

The successful candidate must be able to provide excellent references and be willing to undergo checks.