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Customer Service Representative- Student Accommodation

Job Title: Customer Service Representative- Student Accommodation
Contract Type: Permanent
Location: London, England
Salary: £16000 - £18000 per annum
Start Date: ASAP
Reference: 00003462_1499445348
Contact Name: Katie Allen
Contact Email:
Job Published: July 07, 2017 17:35

Job Description

My client is a growing student accommodation company based in London who are looking for a number of customer service representatives.

Desired requirments:

-An outgoing and enthusiastic individual
-Be passionate about customer service/care
-Prioritise the student experience in the department's processes and operational delivery.
-Ensure the Institute of Customer Service and UUK Standards are implemented and to be able to exceed customers' expectations.

You will be responsible for:

-Promoting a sense of community and an environment for personal growth within the halls of residence
-Developing an events and activities programme that will enhance the student living experience.
-Viewings and showrounds of the property
-First point of call for all students and visitors
-Dealing with any queries and complaints and referring them to the Duty Manager as appropriate
-Maintaining a welcoming and friendly atmosphere

You will have had experience in:

-A front of house role in a hospitality environment
-Student accommodation experience is desirable
-Working under pressure and be able to maintain a high level of Customer Service
-Be an advocate of the companies corporate values at all times