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Admin

INFORMATION ABOUT THIS JOB

Job Title Admin
Contract Type Permanent
Contract Duration
Location West London, London
Salary £21000 - £24000 per annum
Job Published about 1 month ago
REF LO003891_1521816657
Contact Name Evie Hepburn
Contact Email evie.hepburn@pmr.uk.com

Job Description

Our client is currently seeking an Administrator to join their team at a large high end residential building based in West London.

The Administrator will report directly to the Development Manager but will be expected to follow the procedures defines by the Estates Team and meet key performance indicators defined by the Company.

The principle tasks, centre on providing excellent customer service to internal and external clients, the administration of repairs and support to the Development Manager and Property Service Assistant.

Hours of work:
Monday - Friday (8am - 6pm)

Main duties:
To act as first point of contact for estate/resident telephone enquiries and ensure all administration in relation to such enquiries is resolved.
To act as front of house for the Estate Office, ensuring that all contractors working on site are signed in, issued with permits to work, signing in and out of keys and access fobs as appropriate.
In conjunction with the Development Manager and Property Manager, to deliver excellent customer service forming relationships with internal and external clients alike, dealing with all tenants' queries and correspondence in a professional and timely manner.
To act as the first point of contact for tenant's repairs, reporting to the Development Manager/Property Manager where necessary and adopting agreed procedures.
To complete any actions at the point of notification.
To check the quality of repairs carried out on site where requested by the Development Manager.


Knowledge:
Leasehold block management experience
Residential Landlord and Tenant knowledge
GCSE's or equivalent exams (3 A-C)
Good computer skills (word and excel)
Residential Health & Safety knowledge
Good communication skills
Understanding of electronic and manual filing systems for both portfolio and block management

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Ref: LO003891_1521816657 | Published: 23th Mar 2018

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