Senior Portfolio Manager - London

Property Management Recruitment are seeking an experienced Senior Portfolio Manager for our client, a leading provider in the Build to Rent sector, to support the Head of Build-to-Rent and Portfolio Director forming a senior team that is responsible for the day-to-day operational delivery of key Build-to-Rent clients with expanding portfolios. You will be responsible for day-to-day client management and the operations and management for all schemes within these portfolios.

The ideal candidate will have drive, skill, and experience of operational management and client relationship management. Holding a senior position and assisting and leading a large team to ensure that a consistent service is always delivered to our residents and client. You will be responsible for ensuring that continuous improvements are being made in all aspects of our operational and financial performance. The role is expected to encompass the full breadth of operational delivery, including such disciplines as mobilisation, building compliance, facilities management, block management, leasing, public realm management, and place shaping. As well as, being very strong at managing or supporting operational teams, both on site and in a back/head office.

Key Responsibilities:

• Day to day operational delivery including leasing of large BtR portfolio
• Operational reporting and Business Plans
• Operational expenditure efficiencies / improvements
• Responsible for the delivery of portfolio wide work streams / project work
• Estate management
• Oversight of mobilisation of new sites
• Oversight of training & development
• Site based H&S compliance
• Lead on several weekly calls with client and their appointed contractors / partners
• Quarterly site inspections
• Escalated complaint handling

Key Skills:

• Possesses vision and is able to implement new processes to improve operational performance
• Excellent relationship builder experience in order to manage client expectations
• Focused: commits to challenging goals and delivers consistently against these
• Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
• Continuous improvement: delivers efficiency in addition to effectiveness
• Self-starter, who relishes challenges and strives for the best
• Strong team player: builds relationships, consults with others, quickly establishes trust and credibility
• Robust and prepared to lead from the front
• Diplomatic and challenging with the ability to influence others
• Confident with a positive outlook
• Strong decision maker who gives assurance
• Ethical with strong integrity
• Ability to deliver set objectives to time deadlines

Corporate Expectations:

• Client and Business Develops long-term relationships with clients, tailoring and broadening the range of services to clients to meet their needs. Shares best business practice. Keeps up to date on industry and market developments and how these impact on own area of responsibility.
• Relationship Skills (internal and external client management and service)
• Understands clients' needs and leads them to alternative solutions to meet their requirements where appropriate
• Evaluates and acts on client feedback and is competent at dealing with complaints
• Client facing without director support
• Driving for Results
• Has a proven track record of cross-selling within division and the wider business & winning busines
• Contributes to significant personal fee earning targets and team profit
• Has a track record of winning projects, and managing own and others time, which contribute to significant personal fee-earning targets and team profit
• Client Network (growth of internal and external client networks)
• Develops internal and external relationships leading to repeat business
• Maintains focus on key drivers that affect clients' business
• Ability to tackle difficult issues within the team, including behaviours undermining any company policy, such as zero-tolerance on discrimination
• Raise awareness of company strategies in sustainability and diversity & inclusion, participating in initiatives to attain these goals
• Market Insights (knowledge of market, economy and relevant legislation)
• Based on understanding of external market, identifies areas of business risk and opportunities for growth
• Continuous Improvement (openness to and facilitation of improvements to business processes)
• Provides and implements solutions for improving/enhancing business development activities